Privacy Policy

Introduction

Welcome to https://emergency-water-removal-norfolk-va.ecojohns.com (hereafter referred to as “Emergency Water Removal Norfolk VA” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connectict Consumer Data Protection Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to, our official website, mobile applications, online services, and products offered through these platforms. Please note that this policy does not extend to third-party websites, applications, or services linked from our site, each governed by their individual privacy policies.

Processing Activities

Our Privacy Policy guides your interactions when:

You use any of our applications, access our online services, or browse our websites.
You register an account with us, make a purchase, or provide feedback.
We communicate with you via email, phone calls, text messages (SMS), or other channels for marketing, transactional, or service-related purposes.

Personal Data Collection

We gather various types of personal data to enhance your user experience and improve our services. The categories of information we collect include:

Account Information: Details required to set up and maintain your account, such as usernames, passwords, and profile settings.
Payment Information: Data related to transactions, including payment method details, billing addresses, and order history.
Financial Information: This may include bank account numbers, credit card information, or other financial records for processing payments.
Purchase Information: Details of products or services purchased, including quantities, prices, and delivery information.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device tokens, or advertising IDs.
Location Data: Information about your geographical location when you interact with our services.
Feedback and Reviews: Any comments, suggestions, or ratings you provide to help us improve our products and services.
Social Media Information: Data from social media platforms when you choose to connect your accounts for seamless service access.
Product Information: Details about products you view, search for, or purchase on our sites, including preferences and usage patterns.

We obtain this data through direct user input, interactions with our systems, and automated technologies, such as web beacons and cookies. Additionally, third parties may share personal information with us, guided by their respective privacy policies.

Cookies

We employ cookies to enhance your browsing experience and gather analytics on website performance. Cookies are categorized as:

Strictly Necessary: These ensure basic functions like login, session management, and security.
Preferences: They remember user preferences and settings to provide a personalized experience.
Analytics: Used by our analytics tools to collect information about how visitors use our site, helping us improve its functionality.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once these purposes are met, we securely delete or anonymize your data. Data retention periods may vary based on legal obligations and business needs.

Security Measures

We have implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption of data at rest and in transit.
Secure third-party processing partners who adhere to strict privacy standards.
Regular security audits and updates to protect against emerging threats.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you believe we have collected data from a minor, please contact us using the details provided in this policy, and we will take prompt action to delete that information.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data, including:

Access to your data and its use details.
Correction or rectification of inaccurate or incomplete information.
Erasure (deletion) of your data under certain circumstances.
Restriction or suppression of data processing in specific cases.
Portability of your data, allowing you to move it from one service provider to another.
Objection to the processing of your personal data for direct marketing purposes.
Non-discrimination for exercising your privacy rights.

To exercise these rights, please contact our dedicated privacy team using the details provided below. We will respond within a reasonable timeframe in accordance with applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage you to review it periodically for the latest information on our privacy practices.

Contact Information

For any questions related to privacy, data security, or to exercise your rights as outlined in this policy, please contact us:

Email: [email protected]
Address: [Provide Physical Address]

We appreciate your trust in us, and we are committed to maintaining the highest standards of privacy protection.